Billing/Refunds

At Apex Bathroom, we understand the importance of a seamless billing process and ensuring customer satisfaction. We strive to provide transparent and efficient billing practices to ensure a hassle-free experience for our valued customers.

Billing Process

When you make a purchase on our website, you will receive an order confirmation email with the details of your purchase. The email will include the total amount charged, including any applicable taxes and shipping fees. We accept various payment methods, including credit cards, debit cards, and PayPal, to accommodate your preferences. Once your item has shipped you will be charged.

Secure Payment

Your security is our top priority. We utilize industry-standard encryption technology to protect your payment information during the checkout process. Rest assured that your personal and financial information is safe and secure when shopping with Apex Bathroom.

 

 

Initiating a Refund

If you would like to initiate a refund, please contact our customer support team at returns@apexbathroom.com. Our dedicated team will guide you through the process and provide you with a return shipping label, if applicable.

 

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. We will then notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

 

Need Assistance?

If you have any questions or concerns regarding our billing or refund process, please don't hesitate to contact our customer support team at support@apexbathroom.com. We are here to assist you and ensure your satisfaction.